3. Acceptable Use
You agree to use the Services only for lawful purposes.
You may not use the Services for:
- Spam, unsolicited communications, or bulk messaging;
- Fraud, phishing, scams, impersonation, or deception;
- Unauthorized access to systems, hacking, or credential theft;
- Distribution of malware, ransomware, spyware, trojans, or harmful code;
- DDoS, DoS, botnets, or abusive network activity;
- Child exploitation or abusive material;
- Human trafficking, terrorism, or organized crime activity;
- Copyright infringement or illegal file distribution;
- Sale or promotion of illegal goods or services;
- Circumvention of sanctions or regulatory restrictions;
- Any conduct violating applicable law;
- Any activity that harms our systems, users, or reputation.
We reserve sole discretion to determine whether conduct violates these Terms.
4. Accounts
Certain features may require account registration.
You agree to provide accurate information and keep it current.
You are responsible for:
- Protecting your login credentials;
- All activity under your account;
- Promptly notifying us of unauthorized access or misuse.
We may suspend or terminate accounts containing false information or suspicious activity.
5. Payments and Billing
Some Services require payment of recurring fees.
By purchasing Services, you agree that:
- Charges may be billed in advance;
- Subscription plans may renew automatically until cancelled;
- You authorize collection of applicable fees through payment processors;
- Taxes, currency conversion fees, or banking charges may apply;
- Failed or reversed payments may lead to suspension or termination.
Prices may change at any time, subject to applicable law.
6. Refund Policy
If you are not satisfied with the service, then you have the opportunity to request a refund within 14 days, through our feedback form. All requests for a refund after a 14-day period are considered individually by the site administration. If you have any technical difficulties, please contact our support team using the Help Page, contact form, before requesting a refund.
Refund requests may be denied if:
- The request falls outside the stated refund period;
- Services were abused or used in violation of these Terms;
- Fraudulent or excessive refund behavior is detected;
- Payment method limitations prevent refund processing;
- The account was suspended for prohibited conduct.
Refunds, if approved, are generally returned to the original payment method where possible.
Chargebacks or disputes initiated without contacting support first may result in account suspension or review.
7. Fraud Prevention and Risk Controls
Orders and transactions may be subject to automated or manual review for fraud prevention, compliance, and operational security.
We reserve the right to:
- Delay activation pending review;
- Decline suspicious orders;
- Restrict purchases from high-risk jurisdictions or payment sources;
- Cancel transactions presenting legal, fraud, or abuse concerns.
We are not required to disclose internal screening criteria.
8. Fair Use
Where plans are described as unlimited, usage remains subject to reasonable fair use standards necessary to maintain service quality and network stability.
We may limit, throttle, suspend, or terminate usage that causes material strain, abuse, or security risks.
9. Privacy
Your use of the Services is also governed by our Privacy Policy.
Unless otherwise stated:
- We do not sell personal data to advertisers;
- We may process billing, support, fraud-prevention, and technical diagnostic information;
- Temporary technical metadata may be processed for security and operations;
- We may disclose information where legally required.
Please review the Privacy Policy for full details.
10. Service Availability
We aim to provide reliable service, but uninterrupted or error-free operation cannot be guaranteed.
Service availability may be affected by:
- Maintenance;
- Third-party outages;
- ISP restrictions;
- Government actions;
- Force majeure events;
- Cybersecurity incidents;
- Technical failures beyond reasonable control.
Services are provided on an “as available” basis.
11. Delivery Policy
Access to the Services is typically provided automatically immediately after successful payment confirmation.
After payment, customers may log in to their account dashboard to access subscription details, setup instructions, and VPN connection credentials.
In some cases, activation may be delayed due to fraud screening, payment verification, technical maintenance, or system issues.
If you experience any activation or connectivity problems, please contact support at
[email protected], and we will make reasonable efforts to assist you as soon as possible.
12. Suspension and Termination
We may suspend, restrict, or terminate access immediately, with or without notice, if:
- These Terms are violated;
- Payment is overdue, reversed, or disputed;
- Fraud or abuse is suspected;
- Required by law or regulation;
- Continued access creates operational or security risk.
Upon termination, your right to use the Services ends immediately.
13. Intellectual Property
All Website content, branding, software, text, graphics, interfaces, and related technology are owned by or licensed to VPN Stream and protected by applicable intellectual property laws.
You may not:
- Copy, reproduce, modify, resell, sublicense, or exploit the Services;
- Reverse engineer software except where legally required;
- Use trademarks or branding without permission.
14. Third-Party Services
The Services may rely on third-party providers including payment processors, hosting vendors, app stores, or infrastructure partners.
We are not responsible for third-party services, policies, outages, or actions.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, CONTINUOUS AVAILABILITY, OR ERROR-FREE OPERATION.
We do not guarantee that the Services will:
- Meet all expectations;
- Bypass all geo-restrictions;
- Be compatible with every device or network;
- Prevent all privacy or cybersecurity risks.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
Our total aggregate liability for any claim shall not exceed the total amount paid by you for the Services during the twelve (12) months preceding the claim.
17. Indemnification
You agree to defend, indemnify, and hold harmless VPN Stream from claims, liabilities, losses, damages, and expenses arising from:
- Your misuse of the Services;
- Your violation of these Terms;
- Your violation of law or third-party rights;
- Activity conducted through your account.
18. Restricted Jurisdictions / Regional Access Restrictions
In accordance with our compliance policies, fraud prevention controls, and applicable legal requirements, access to the Website and Services is restricted or unavailable in certain jurisdictions.
At this time, we do not provide Services to users located in, residing in, or accessing from the following jurisdictions:
Afghanistan, Belarus, Burundi, Central African Republic, Chad, Congo Republic, Crimea, Cuba, Democratic Republic of the Congo, Ukraine, Eritrea, Iraq, Iran, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen.
Users from these jurisdictions may be unable to register accounts, purchase subscriptions, process payments, or access any part of the Services.
We reserve the right to update or modify this list at any time without prior notice where required for legal, regulatory, security, or operational reasons.
19. Changes to Terms
We may revise these Terms from time to time.
Updated versions become effective upon posting on the Website unless otherwise stated.
Continued use of the Services after updates constitutes acceptance of the revised Terms.
20. Governing Law
These Terms shall be governed by applicable laws and regulations of the jurisdiction in which the Services are operated, without regard to conflict of law principles.
Any disputes shall be resolved in a competent forum as determined under applicable law.
21. Contact
22. Entire Agreement
These Terms, together with the Privacy Policy and any legal notices published on the Website, constitute the complete agreement regarding the Services.
